Frequently Asked Questions


"How could I get in contact with customer support?"

Please get in touch with us at support@deepluxe.com  or deepluxe@gmail.com


"How can I track my order?"

To track your order, please send us an E mail and we'll forward you your tracking details.


"Where can you ship?

We ship worldwide. If we're unable to deliver to your location, we'll make sure to follow up with your order after checkout.


"Could my item be exchanged?"

Yes, please simply return the item to us and let us know what size/color you'd like the exchange it.


"How long will delivery take?"

International orders require 10-14 business days. The timeframe is established by how quickly your state's custom facility processes orders.


"Can I Send by Express?"

Yes, but please contact us in advance to arrange this. We'll send you a URL link with the necessary fees - the shipping fees depend on your order's total weight and destination.


Payment Methods


"What Payment Methods can you take?"

We accept all leading credit card and debit card payments through Paypal. We do not support cheque payments or cash upon delivery.


Return Policy


"What's the Return Policy?"

You are protected with a 60 days money-back guarantee. You will be responsible for the returned item's shipping. Please opt for the most economical return option.

All items returned must be new, unwashed, and qualify for a resale.


Please supply us using a proof of posting by sending us a Photo of your receipt.

After the return package arrives, we'll make a deposit to your bank account.


"My order has not arrived, what can I do?"

In case you haven't received your item within the given time frame, please email us.  We'll follow up on this for you.