Privacy & Security
DEEPLUXE website (www.deepluxe.com) is operated by DEEPLUXE ltd. (referred to as “we/our/us/DEEPLUXE”). DEEPLUXE is committed to ensuring the best standards of practice in all its activities. Visitors to DEEPLUXE website, can be assured that the protection of privacy and confidentiality are given the highest priority.
Collecting information about all website visitors
Our service automatically gathers certain usage information like the numbers and frequency of visitors to our website and its areas, very much like television ratings that tell the networks how many people tuned in to a program. We only use such data in the aggregate.
This collective data helps us determine how much our clients use parts of the website, so we can improve our website to assure that it is as appealing as we can make it for as many of you as possible. For example, DEEPLUXE uses a technology nicknamed “cookies” that tells us how and when pages in the website are visited, and by how many people.
DEEPLUXE cookies do not collect personally identifiable information and we do not combine information collected through cookies with other personally identifiable information to tell us who you are or even what your account login or e-mail address is. We also may provide statistical “ratings” information, never information about you personally, to our DEEPLUXE partners about how our clients, collectively, use DEEPLUXE.
We do this so they too can understand how many people use specific areas on our website in order for them to provide you with the best possible web experience as well.
How our service automatically gathers certain usage information:
A cookie is a piece of data stored on the user(s) hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our website. Once the client closes their browser, the cookie simply terminates. For instance, by setting a cookie on the website, the client would not have to log in a password more than once, thereby saving time while on our website. If a client rejects the cookie, they may still use the website.
We use IP addresses to analyze trends, administer the site, track client´s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
“Share by E-mail”
If a client elects to use our referral service for informing a friend about our website, we ask them for the friend´s name and e-mail address. DEEPLUXE will automatically send the friend a one time e-mail message inviting them to visit the website. DEEPLUXE stores this information for the sole purpose of sending this one time e-mail message. The recipient may always contact DEEPLUXE to request the removal of this information from our database.
Collecting personal or any specific information via on-line forms
Sometimes, we may specifically ask for information about you when you sign up to use a service, like “Your Account”, or when you order a product. We will need certain information such as name, delivery address, billing address, credit card number in order to provide that product to you.
We may also use that information to let you know of additional products and services about which you might be interested. You can choose not to receive such information if you don’t want to by letting us know on the registration page when you sign up for the product or service.
We may ask you for information about your interests so that both you and we can take advantage of the interactivity of the online medium, but you may always choose to respond or not. Additionally, we may provide you with an opportunity to be listed in a directory, but these listings are also optional and you can make changes to or eliminate this information when you want to.
How we may collect personal or any specific information:
In order to use some parts of our website or gained information of some product or/and services, client must first complete the registration form. During registration client is required to give their contact information (such as name, address, phone number and email address).
This information is used to contact the user about the services or products on our website for which they have expressed interest. It is optional for the user to provide demographic information (such as gender), and unique identifiers (such as social personal interests), but encouraged so we can provide a more personalized experience on our website.
“Online payment”, “Shopping basket”
We request information from the client in our product order form and/or service payment form. Here client must provide contact information (name and shipping address) and financial information (credit card number, expiration date). This information is used for billing purposes and to fill client(s) orders. If we have trouble processing an order, this contact information is used to get in touch with the client.
“Surveys & Contests”
From time to time DEEPLUXE website requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the client therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of DEEPLUXE website, services and products.
“Newsletters & Notifications”
If the Client wishes to subscribe to our newsletter(s) or notifications such as: Special Offer, Product and Service Alerts, etc — we ask for contact information such as name and e-mail address. The client will always be able to unsubscribe from such Newsletter(s) or/and Notifications by using the appropriate function clearly shown on the according subscription page.
Use, collection and retention of client information
DEEPLUXE collects, retains and uses only the information about our client´s that is required by law to administer DEEPLUXE business and provide high-level services to our client’s. We retain this information no longer than necessary to meet these objectives.
This website is secured using a SSL certificate. This ensures that in certain areas like & Order Checkout” we use industry-standard SSL-encryption to protect data transmissions via the World Wide Web and provides many security features, including: authentication, encryption and data integrity. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form.
Your browser´s security preference settings are the key to ensuring secure communication over the Internet. This is the first line of defense against theft and unauthorized viewing of confidential personal information.
The most popular browsers offer the ability to receive an alert or notification if you change between secure and unsecured transmission modes, or if you receive an invalid site identification notice from a site to which you are about to send a message over an “open” or unsecured connection. Check the settings of your browser security features to see all the options that are available and those that are currently selected.
The presence of security measures surrounding the entry of data on a web page is identified in two ways on your browser. The URL identifying the page will always begin with “https://” versus the normal “http://” a security symbol to indicate operation in a mode that supports secure transmissions.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information offline. All of our user information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, all employees are kept up to date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers information is protected. And finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.
Maintenance of accurate information and transactions accountability
DEEPLUXE has established procedures so that a client´s financial and personally identifiable information is accurate, current and complete in accordance with reasonable commercial standards. Any request to correct inaccurate information is responded to within a timely manner.
All financial transactions will provide you with an electronic receipt after you have submitted the transaction. The receipt is intended to inform you that the transaction has been successfully processed. Transactions which provide receipts are clearly identified at the outset, so that you will know what kind of receipt to expect and what to do if you do not receive one.
We will undertake auditing and logging of all security related events, including the recording of all necessary information to identify the causes of an event and the person or entity which was responsible for the event. Where such an event occurs, we will take steps to minimize the risk of such an event from occurring in the future. Such steps may lead to further investigation and possible prosecution.
Limiting employee access and confidentiality of information
All DEEPLUXE employees are educated about the importance of privacy and confidentiality. Only those employees having a business reason for knowing such information have access to personally identifiable information.
Only authorised personnel will be permitted access to information, which you provide to the DEEPLUXE. All information collected or passing through our systems will be treated in accordance with relevant legislation or other legal requirements for the protection of the confidentiality, privacy or secrecy of that information.
We will ensure that appropriate safeguards are in place and that, as necessary, the classification of information is undertaken in accordance with identified policies. We will keep the amount of your information collected by, stored on or passing through our systems to an absolute minimum and will only use information for the purpose for which it is provided.
Protection of information via established security procedures
DEEPLUXE maintains rigorous security standards and procedures regarding unauthorised access to client information. Therefore we do not intend to send or receive any sensitive information such as all kinds of passwords, credit card information, etc in an unprotected way, such as not-encrypted email communications.
DEEPLUXE takes appropriate measures to safeguard the information it holds from unauthorised access or improper use. Specifically, all personal information on its database is stored in an encrypted form. DEEPLUXE has a strict security policy with which members of staff must comply as a condition of employment and no external access to the system is permitted. DEEPLUXE continually reviews and up-dates its security procedures as new technologies become available and new activities are introduced.
Any third parties to whom information is transferred are made aware of these security practices and are also required to take reasonable precautions to protect the transferred information. DEEPLUXE uses SSL/128-bit encryption protection when receiving and transmitting credit card information. Such information is also stored in an encrypted form in it’s database.
Maintaining client privacy in business relationships with third parties
We do not use or disclose information about your individual visits to DEEPLUXE website or information that you may give us, such as your name, address, email address or telephone number, to any outside companies. But sometimes it is necessary to provide personally identifiable client information to a third party, DEEPLUXE shall insist that the third party adheres to similar privacy principles that are provided for keeping such information confidential and client authorisation should be requested.
Restrictions on the disclosure of account information
DEEPLUXE provides information about client´s accounts or other personally identifiable data to third parties only when:
* The information is provided to help complete a client initiated transaction. For example, we can pass your details to our payment service provider, BarclayCard Services, to validate credit/debit card payment;
* It is necessary to process transactions and provide our services. For example, we give shipping companies this information so they can deliver products efficiently. The information they receive is for shipping and delivery purposes only;
* The disclosure is required by/or allowed by law. For example, we may be required by law or legal process to disclose customer information.
Disclosure of privacy principles to clients